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~Postings on RV.net Open Roads Forum~ |
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| We just picked up our new Knight from DeMartini a few
days ago. http://www.demartini.com/ We traded in our 2002 Dip. The
Knight and Diplomat are on the same chassis. The ride through the
Eastern Sierras to get home was very pleasant. Monaco did a very nice
job of improving the very good ride of the 2002 chassis to an excellent
ride in the 2008 model. The only problem we had with our Dip was the
three point leveling system that is used. We bent the support cross beam
that the front jack attaches to. Monaco said operator error. I'm not so
sure. Monaco did agree to help with the repair even though it was out of
warrantee. BTW The only real difference between the Knight and Diplomat
is the 400hp vs 360hp.(Knight) About $10,000 higher base price. Whatever
you do get a quote from DeMartini. Easy to do online. We shopped 5
different dealers and DeMartini was the lowest by $8000. Plus free PDI
and free out of State delivery. The best RV purchase experience by far.
Family owned shop and real nice people. Good luck. Dan Posted: 02/18/08 07:33am |
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| As mentioned above, go to the Demartini website. No
better people or price.
Posted: 02/16/08 02:55pm |
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| This dealer, DeMartini RV will probably give you the best
price of any dealer in the nation. They will do a complete deal over the
phone and even deliver for N/C. I think you should at least check them
out. Posted: 02/16/08 09:48am |
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| I bought my 05 Diplomat quad slide from DeMartini.
Outstanding people to deal with and their service has been excellent. I
have 45,000 miles and 4 slides and the slides have been trouble free
with zero leaks Posted: 02/12/08 03:42pm |
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| We bought our current MH from Tim and Crew at DeMartini
as well! It was a very pleasant experience, imagine that! We would buy
from him again! I agree. hard to imagine. Posted: 02/12/08 11:09am |
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| Hi folks. We are at DeMartini's RV now. Camping out while
we do the PDI on our new Monaco Knight. You should see their new
location. It's in a park like setting with an indoor showroom that is
hard to believe. This family owned biz sets the standard for customer
service and straight shooting. They also beat the best price we could
find on our coach choice by $8K. Also free out of state delivery and no
charge for the PDI. So before you decide on a dealer get a bid from
these guys on your new Monaco product. Best RV buying experience ever.
Dan http://www.demartini.com/
Posted: 02/12/08 06:43am |
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| One thing you might think about - the fuel to go get one
that is a 1000 miles away cost approx. $400. That is very little money
when you are talking 4-5% on list. Call DeMartini 1-800-576-1921 They
will deal with you if anyone in the country will! Posted: 02/02/08 01:56am |
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| Contact DeMartini RV on the Diplomat. They will give you
at least the 25% and are awesome to deal with. They also deliver, take
trades and have a super reputation.Ditto what the Texan said. They will
even deliver. Mine came from their Indiana facility and they delivered
to California. Great deal, great people, and a great product! Posted: 02/01/08 07:20pm |
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| New Camelots will be on street before March. Ordered a
40ft. OPD and it is due to come off the assembly line on 2-25-08....As
have a lot of you I found DeMartini to be the best. My salesman was Nate
and he was the best. Duffy's Dad Posted: 01/27/08 03:34pm |
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| I too can echo the comments on Demartini in Indiana. We
purchase our 2008 Diplomat 40SKQ when they first came out last summer
and have been totally satisfied. We drove from Southern Maryland twice
to do a factory tour and talk with DeMartini - went through Ron Cole -
also met Rod and everyone is top notch. They don't have a Monaco
franchise (last I heard) but they will work through their California
office and it's no sweat. As you know Holiday Rambler and Monaco come
off the line side by side. Feel free to contact Tim DeMartini in
California if you have any other concerns.
Posted: 01/26/08 10:11am |
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| I have no hesitation recommending the DeMartini
dealership in Indiana. I have had the opportunity to work with Rod
Martin, the manager of the Indiana store, extensively and I think you
would be hard-pressed to find a nicer more accommodating individual. He
and his staff are honest folks that will go the extra distance to make
you happy in your purchase and any service you may need. As a bonus, you
will probably get a very good deal by going through them. Bill
Posted: 01/26/08 09:47am |
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| There is no better dealer than DeMartini. The Camelot and
Scepter are a toss up (cousins built on the same assembly process). I
have found Monaco Rv to be a class act and the product an excellent
value. I am currently working with them on a warranty issue (I'm out of
warranty at 32 months and 44,000 miles)and have found them quite
cooperative. Jim
Posted: 01/23/08 05:38pm |
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| Also, the best dealer you will find to deal with on a
Monaco product, or any product they sell, is DeMartini RV in either
Grass Valley, CA or in Elkhart, IN. After having a Freightliner chassis
and now a Roadmaster chassis, you would be hard pressed to put me back
into a Freightliner(wallow wagon) chassis of any configuration. If you
really want to go to a high dollar coach, then start looking for a 2 or
3 year old Foretravel, Bluebird, Newell, Beaver, etc and let someone
else take the big hit on depreciation and have already worked the bugs
out. Good luck on your search and upgrade. Posted: 01/21/08 08:18am |
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| DeMartini is, frankly, the only dealer worth talking to
for both new & used RV's. Honest, deep discounts that will not be beat
and a great selection Posted: 01/19/08 11:14am |
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| Save yourself a lot of grief, go to DeMartini and buy
something that they carry.
Posted: 01/18/08 08:34pm |
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| best dealer around....DeMartini in Grass Valley...
internet site is rvdeals.com
Posted: 01/18/08 08:17pm |
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| We bought our's 3000 miles away over the phone from
DeMartini and went to the factory for pick up. They were just building
the Indiana store so we missed out on getting it there.I don't trust
most businesses but they have gone way above to earn that trust. I think
you will really enjoy the sale as much as someone could signing his life
to those kind of numbers:E Safe travels with your new coach, Jerry
Posted: 01/17/08 10:35am |
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| I have traded in one and purchased two motorhomes from
Tim DeMartini, and could not bring myself to look elsewhere when it is
time for my next. You don't go there with a "fear of fleecing" lest you
be embarrassed for acting the fool. This dealership is not slick, not
evasive, not high roller. It is drop dead honest and accommodating, and
you will have to look long and hard to find anyone who would not return
to DeMartini for their next coach. De"Martini". Hummmm. Maybe there is
something in their drinking water.....
Posted: 01/17/08 12:35am |
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| if you deal with Demartini, you can bet you're getting a
fair deal from a GREAT dealer. They run an honest business and will take
the time to get answers to all of your questions. G'Luck. Posted: 01/16/08 09:10pm |
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| Honestly Jimbo, it is sorta too good to be true. You like
many people on RV.net have helped me to feel that I was making the right
decision all along working with them. Just kept getting better. I really
like a HR dealer near home, but the Knight was the right choice and so
was DeMartini's. I was referred to them from a gentleman on rv.net. I
surely wasn't wrong. As you know, they don't disappoint. Just wish CA
wasn't so far away. Hopefully in the coming years we'll get out that way
with the rolling cottage.
Posted: 01/16/08 05:41pm |
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| For all of you who have helped me in the past 8
months....THANK YOU. Just ordered our first RV. 08 Monaco Knight SKQ
from Tim DeMartini. Our experience can best be summed up by my wife who
said over lunch late last week..."Not many business do business the way
they do, anymore." From Tim's daughter Vicky to his brother John as well
as Rod Martin the Sales Mgr at the Indiana store, this outfit is first
class. I've never bought a Saturn, but from what I hear dealing with
DeMartini's must be similar. No pressure, amazing accommodations, as
well as a very strong price. DeMartini's has earned my business. I wish
all dealers well and I hope all buyers find what they want, but if you
are looking for your first or fourth motorhome, you will not waste your
time by checking with Tim or Rod. As many of you know the Knight is a
nice coach but there are sure fancier ones out there. Tim never once,
nor did Vicky or Rod make me feel any less important that someone buy a
coach for three or four times what we agreed to. This is a truly family
run business and that made me feel good. There is a major dealer here in
MI with six stores that is right in my town - store is a mile from my
home (and sell what I bought from a dealer 3000 miles away). Moreover
there is an excellent HR dealer about 20 mins from my house and I really
really like the salesman there, but I still felt like DeMartini's was
the right fit for us. I'm not going to get into the details of all they
did, you can contact me if you have questions. Needless to say, I read
so many threads on here about people who have or know people who have
had poor experiences with dealers. I can't tell you ONE, not ONE bad
thing about the entire process of working with DeMartini's. Tim is great
and Rod Martin in Wakarusa is a total professional also. I own my own
business and it was a great experience to deal with another business
owner who wants to do what's best for the customer. Did the dealer make
a profit off me. I hope they did. But I felt special the whole way
through. Thank you Tim and your staff. I can't wait to see how they
treat me when I actually take delivery of the coach. Mike
Posted: 01/16/08 04:44pm |
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| We have bought our last two coaches from Tim Demartini at
Demartini.com. We will be doing our third one this summer. Tim is right
there with the lowest price and incredible delivery, but most important
to us is this is a family where their word is their bond and they stand
by the coach and the deal 100%. Great experience with integrity value. Posted: 01/10/08 01:38pm |
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| If one can be had in your price range, DeMartini RV will
be the one to do it. They will work with you and then deliver it to you,
if you can't get to one of their stores.
Posted: 01/08/08 05:48pm |
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| Since you are in Northern Calif. I would first go to
DeMartini RV in Grass Valley if only to talk to them. they are the only
honest and very low pressure RV dealer that I know of. they always have
a good inventory of used stuff, mostly only 2 to 4 years old. I have
bought two RV's from them (1 used--1 new) and always felt they gave me
the best deal possible. Above all, they have never misrepresented
ANYTHING to me. Posted: 01/05/08 11:22am |
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| If you decide on new and Monaco or Holiday Rambler fit in
you budget, be sure to contact DeMartini RV. They are in Grass Valley,
CA. and have a new dealership in Indiana. Most honest, straightforward
people you would ever want to meet. I can provide you with their number
and info. If you want to call them, PM me and I will give you the info.
They will deliver to you or arrange a factory pick up. Good luck and
enjoy whatever you decide on.
Posted: 12/31/07 02:12pm |
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| Last Friday my wife and I were in the Sacramento Ca area
and decided to drive to Grass Valley to look at a motorhome listed on
the Demartini web site. Although we did not buy on this trip, this was
the very first time I felt totally comfortable discussing a purchase
with a RV salesman. If I did not feel like I was wasting the salesman's
time, I would go back just to visit. What a refreshing experience!!!
Demartini RV is #1 on my list.
Posted: 07/16/06 10:42am |
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| Check out the Indiana location - same outstanding
attitude and cooperation from all involved. Posted: 07/16/06 11:11am |
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| I bought mine there and the customer attentiveness
continues after the sale. What a great rv dealer. I know others who have
bought from them and not one bad word has been said about them. Posted: 07/16/06 12:03pm |
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| Yep. I have heard so many good things about them, it will
be my last dealership I visit. No doubt I will buy from them is what I
mean. My neighbor purchased a HR from them. He is one of the picky
engineer types that only relies on facts....just the facts! He purchased
there and was really pleased, and he is hard to please Posted: 07/16/06 12:08pm |
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| Their service is also outstanding. I am impressed every
time I visit them. dwbop Posted: 07/16/06 12:12pm |
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| I have purchased from them, and they go out of their way
to satisfy the customer, while selling at rock bottom prices to boot. And they are nice people too! Posted: 07/16/06 12:21pm |
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| I go back several years to when I bought the old
Chieftain I still have from DeMartini. They were exceptional to deal
with then. I was living on San Juan Island north of Seattle at the time and after exchanging a few email and phone correspondences I bought a oneway plane ticket to Sacramento and made my purchase off the Sacramento lot. It's nice to know that good business practices can remain the watchward of any business. Sounds like Tim and his crew are still treating people right. Roger Posted: 07/16/06 01:16pm |
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| I talked with them via email & phone about a 40' Diplomat
last year when I was looking to buy a DP. Don't remember the salesman's
name, and although I didn't buy from them I'd give them another chance
to win my business if I were in the market for a new MH. Nice people and
easy to deal with. Posted: 07/16/06 02:23pm |
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| I also have only good to say. We recently purchased from
them. I will be back. There may be other dealers as good but you will
not find better. Trustworthy dealers are rare. That being said I found
their service center to be great also. 07/16/06 02:51pm |
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| This topic has been discussed many, many times. I have purchased from DiMartini in the past and would highly recommed them to any one, any time. GREAT PEOPLE, HONEST AND STRAIGHT FORWARD. Posted: 07/16/06 03:33pm |
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| Hey Tim, their talking about you and your staff again.
And yes, Tim does monitor this site. It's just one way he monitors the
pulse of his business. Since purchasing our new 07 Dynasty from Tim in June, I have been proudly assisting with sales leads. If you have any questions don't hesitate to write, I'll do my best to get them answered asap. The DeMartini RV operations put customer satisfaction at the top of their list. amore Posted: 07/16/06 03:37pm |
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| We recently bought a motorcoach from DeMartini. Tim did a
great job of guiding us as first time buyers through the process. After
talking with other dealers for months, we bought from them in very short
order. Their follow up to insure resolution of the small problems that we had with our new coach has been nothing short of outstanding. With forums like this one, the RV world is getting smaller and smaller. Recommendations, both good and bad, get around a lot faster. Because of this, they are, in my not so humble opinion, the model for the successful RV dealer of the future. Posted: 07/16/06 05:18pm |
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| I purchased a MH from DeMartini's Sacramento store. I
have nothing but accollades for the staff (and Tim) at DeMartini. I have a few issues so we shall see what happens when I take it in for service. Posted: 07/17/06 08:58am |
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| Last year I was interested in a MH at DeMartini so I
called. Tim DeMartini answered the phone! We talked for a few miniutes
and he told me I would get a 25% discount, no negotiating needed, he
would order if I wanted, whatever it took. However, I had to apply on
line for a credit profile to show I'm serious. I had no problem with
that requirement. What a great interaction we had. It turned out I never
completed the deal, had a change of mind. If I ever get re-interested in
a Monaco or HR I'm going to DeMartini. Posted: 07/17/06 09:30am |
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| Bought our old unit from them and they were great. Said
they would have unit ready by certain time and they did. Went through
everything with me regarding the motor home. Was going to buy our new
one from them but found what we wanted in our area of California. Posted: 07/17/06 03:36pm |
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| First I want to thank all the members of the forum who
have given me support, both off line and on the forum. Right from the
beginning, I requested your opinions and suggestions regarding my
transmission failure, and in 350 posts, you came through in spades.
Bravo! Here are the links to the two threads I ran on this topic: My Allison Transmission is Cooked Monaco Turned Me Down Flat! My dealer (DeMartini Sales) has stepped up to the plate and volunteered to reimburse 2/3’s or $3800 of my transmission repair cost, and he will subsequently then work with Monaco regarding a possible contribution on their part. He indicated that Monaco was willing to consider some assistance if it could be packaged acceptably. This is outstanding because it takes me out of the loop. It was Tim DeMartini’s view that all this press has made it virtually impossible for Monaco to give my case fair consideration since the time had expired on the coverage for the TSB/TSI. However, Tim said that he felt there was reasonable justification in my request for assistance, and after having followed the two rv.net threads for weeks, thought it was a good time to do the right thing and put an end to this dilemma. I have accepted his offer, and I am completely and totally satisfied with it terms. I essentially am contributing a third as well for my personal contribution in all this. Like in any good fight you had in school as a kid, you finished up with a handshake. I feel no ill will towards Monaco, in fact my guess is this has raised a lot of visibility to changes needed in how future recalls and service bulletins are handled. That is good for all of us who own Monaco products. I plan to continue a good relationship with Monaco’s service and parts departments, and I would like to extend my thanks to Monaco for providing the replacement cooler assembly as the goodwill gesture they did make up front. Let’s give them credit for that. And let’s also finish up this topic on a good note and not assume Monaco is ducking out on this settlement. It is very possible that in addition to the cooling unit, they will work some form of credit out with DeMartini. Let’s at least give them the benefit of the doubt unless proven otherwise. Lastly, how can I adequately express my appreciation to Tim DeMartini for putting an end to this ordeal. My typing fingers are just short of raw. I have said it before and I say it again, Tim DeMartini is a class act and this is just one example of why he is so successful. "Thank you Tim and family!!!" You can bet that if and when I am in the market for another motorhome DeMartini Sales will be my dealer of choice, and I will include Monaco on my short list of manufacturers to consider. Other than this unfortunate set of circumstances I am very happy with our Endeavor. * This post was last edited 03/14/06 11:27am by StuartT * |
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Good to hear that you've reached an amicable settlement.
And kudos to Tim DeMartini for stepping up to the plate! Still a little
dissappointed at MONACO's response to this matter, especially since you
were a return customer. But at least you can put this issue behind you.
Posted: 03/14/06 03:24am |
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| Excellent! Now, we all have to give Tim DeMartini some support. Get people there to look at his MHs... One NEW DP sale will take take of things. Posted: 03/14/06 03:24am |
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| Stuart - Kudos to Tim DeMartini !!! We purchased our Diplomat from them also. I did several years of research on models and dealers. My take was I was going to buy from DeMartini RV because in all the posts on the RV.NET forum I had not heard one bad word about them. Not ONE !!! The fact that they were close to us helped, and I poured over their web site every day looking for new (gently used RV's) listings. There were a few things that needed fixing when we purchased the Diplomat. They fixed them without question. They were up front with what they knew about our RV. They informed us that the previous owner failed to respond to the TSI 124 and had the out of pocket expense of repair of the transmission and replacement of the radiator, and gave us the receipt from where the work was done. Again .. I would do business with them in a minute, and I'm very glad to hear they stepped up to make things right for you. I still would like to see Monaco make changes to the way they keep track of maintenance issues and allow the information to be shared by the next owners. Regards, Pat Posted: 03/14/06 11:06am |
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| Stewart, thank you very much for sharing thie episode
with us. I think we have all (including Monaco) learned something from
your sharing. As a Holiday Rambler owner for for many years, I am glad
that you have published what a good dealer should be. Hats off to
DeMartini for doing the right thing. I know you are happy with them. By
the way, if you haven't been invited to join the 419 Pusher club.
consider yourself ionvited now. You can read about them on HRRVC.org.
Good Luck. Posted: 03/14/06 11:23am |
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| I like this idea! We bought our "previously owned" '92
Dynasty from DeMartini and now I know we'll go back when it's time to
upgrade. Also, as a note to those who were negative about this issue: Perseverance, clearly presenting and understanding the problem, and the goodwill of lots of folks can work wonders. Mike Posted: 03/14/06 11:35am |
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| WOW!, I am a monaco fan, but more so I am a Tim Demartini fan, I bought my first unit from him, and almost bought my next coach. (still haven't pulled the trigger, daughter made it to Stanford (sorry for the shameless plug)) this is just one more example of great CS! good job Tim! Henry, Karin, and the kids! |
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| I have nothing but respect for DeMartini. He should sell
Foretravels, then I would have an excuse to buy from him...
Posted: 03/14/06 12:25pm |
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| Stuart: I know you are happy and should be. I had some emails with Stuart and we all need to remember that he was caught between a dealer, the manufacturer and previous owners. Let's not all jump on Monaco and bad mouth them. My own experience is that they have bent over backwards to solve some issues for me which were out of warranty!!! I would buy another Monaco product in a heartbeat based on my service/warranty experience. I had two other motorhomes from major manufacturers who not only wouldn't take my warranty calls when both selling dealers went into the tank, but left me high & dry. They are still in business but won't every get a nickle of my money. My kudos as well to DeMartini, they appear to be the dealer every other dealer should emulate. Posted: 03/14/06 12:40pm |
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| DeMartini enjoys an excellent reputation on this forum
for that kind of service and help. It is obviously a reputation that was
earned * This post was edited 03/14/06 05:26pm by flagypsy * |
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| Congratulations & kudos to DeMartini. I see DeMartini carries what might well be my next brand. The Indiana dealership is a long ways from me but I won't hesitate to consider them for my next purchase. We'd just camp "nearby" for a while to identify the bugs and visit with my step-son that lives in Indiana. The California locations are much closer but I've no relatives there. * This post was edited 03/14/06 04:49pm by TomW2 * |
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| We bought our 05 Diplomat from Nate from Demartini sales
from across the country. I'm very fussy with whom I do business with. I
never even met any of the people of Demartini's but I've been
recommending them all the time for the way they treat their customers.
We are going to the factory in a few weeks to fix a couple of items and
are going to stop by their new facility in Indiana.I have never read, as
one other poster said,anything negative about these guys and the outcome
of Stuart's problem, highlights what fair business people they are.
Nate, if you are reading this, hello from Gerard from Long Island. * This post was edited 03/15/06 03:18am by ntagnizr * |
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| Cngratulations, Stuart! Really glad to hear that things
worked out. Also pat on the back to Tim DiMartini, well done. Monaco, I
hope, will address their procedures. I think Johnny T's suggestion makes
a lot of sense and should be reasonably straight forward. What is the
problem to notify someone of an outstanding TSI or TSB on a coach? I
fail to see a privacy issue there. I'm glad they stepped up to the plate
and took some responsibility. I hope they will reimburse DiMartini and
put a new process in plce, as a safety issue if none else. Joel and
Bonnie |
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| Congratulations to DeMartini Sales and Monaco for the
insight to create a win/win situation. -Tony Posted: 03/14/06 07:28pm |
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| I agree with everyones feeling good about DeMartini since
they stepped up to the plate. I can not believe there are not many
people that had a plesant experience with Monaco. They are producing
great coaches and obviously growing. Let's hear some good experiences.
Posted: 03/14/06 07:46pm |
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| Outstanding!!!! Glad to hear about a dealer stepping up.
Posted: 03/14/06 07:54pm |
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| Stuart; I'm glad this worked out for you, just goes to
prove the power of the pen! It also shows the customer valued feeling
DeMartini’s has toward not only it's customers but perspective new ones.
My wife and I fall into the later catagory as we will be buying our
first DP this year. DeMartini’s in Indiana is one of my target places to
purchase from, your story just make us feel better about our choice of
dealers. To DeMartini’s thank you for stepping up and making this thing
right, you will be money ahead in the future. I haven't decided about
Monaco yet, let's see if they step up and do the right thing. Bill Posted: 03/14/06 09:01pm |
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Posted: 03/14/06 09:31pm |
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| I'm impressed with DeMartini. I've read a lot about them
but this takes the cake.
Posted: 03/15/06 09:40pm |
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| StuartT, congratulations on your resolution. I do believe
these forums help all of us thru the dark times when things go wrong and
we just need an avenue to vent and get a little fresh air to clear our
heads for the next challenge. I'm also glad to hear there are still
dealers out there that do care for their customers, mine is horrible and
I would never direct anyone to them. Now get back on the road.... Jim K Posted: 03/15/06 10:07pm |
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| This isn't the first time I've heard good things said
about DeMartini. As I recall it was about 4 or 5 years ago I became
aware of their good service. Bravo Zulu Posted: 03/16/06 06:03am |
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| I don't have a need or want to purchase a new rig just
yet, but after reading all your troubles and now reading that DeMartini
is doing the right thing, I will make a note in my log, that when time
comes, we will make a trip to them for a look/see. Ya just never know,
he could recoup all the money he spent on just one new customer and that
would be good for him.
Stacey Frank |
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| Frank, no need for a trip, you can stay home and shop.
What originally attracted me to DeMartini three years ago was his
website. No other dealer in America does a better job of presenting the
products they represent, and the inventory they currently have in stock.
Vicki DeMartini should get an award (and maybe has) for all the effort
she has put into that site. Go to:
www.DeMartini.com. Posted: 03/16/06 08:56am |
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| I would like to add my .02 and see if I can't help these
guys sell more coachs (not that they really need my help...read on). Not
because I want them to get richer, because I get the feeling that they
are not doing this for the money, but rather because if the word gets
out on these guys, maybe, just maybe other dealers might wake up and
learn just what customer service is all about. First of all you can't beat their price, believe me I tried. And when was the last time a salesman told you your offer was too high? Yes, it happened to me. And when was the last time a dealer gave you his honest opinion not to buy an extended warranty instead of telling you you need it? It happended to me. When was the last time the owner of your local dealership actually answered the main phone line when you called and will he answer your email at 11 at night? It happens at Demartini. During the walk through, I noticed a scratch on the microwave door. It was no big deal but while doing the paperwork he had one of his workers swap it out with another. I'm just conditioned to salespeople who give you a hard time about stuff like this. I was also pleasantly surprised when it was delivered with a full tank of fuel, propane, and fresh water! Do all dealers do that? Demartini does. I am sorry if this post comes off like a advertisement, I just felt compelled to get the word out cuz these guys just get it! Thanks to all those who have helped me in my decision to buy my first motorhome. We are absolutly stoked!  Oh, and thanks for the GPS Tim, nice gift. Posted: 05/09/05 12:14am |
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| Got ours there on March 31 for the same reasons you
mentioned. While we were out last week we met a couple who had purchased
their Knight just 3 weeks ago. They were equally impressed. Have fun! Rick & Cheri Watson |
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| They get my vote...even though I didn't buy from them
they are all you say about professional sales people...it may sound
corney but the do care...I stopped by when on vacation, just to kick
some tires, and they just couldn't do enough for me in answering
questions and spending time with me even though they knew I was not
going to buy from then at that time...agree we need more like them...
Bill & CJ |
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| I can't say that I have ever heard anything bad about
them. That alone speaks volumes about them. Posted: 05/09/05 08:38am |
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| Demartini RV Sales is in Grass Valley, California. Which
is about half way between Sacramento and Lake Tahoe. Beautiful country
by the way and thus well worth the drive. I took the amtrak to Sac, and they sent a driver to my hotel to pick me up. Another nice touch I forgot to mention. Their toll free # is 800-576-1921. Ask for Tim or Jon. Posted: 05/09/05 09:54am |
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| Add me to the list of Demartini fans and I haven't
purchased anything yet. I'm planning on a new rig later this year and
have been burning up the internet looking, driving my wife nuts. I've
sent two inquiries to Demartini so far and they have responded
immediately knowing that I'm not ready to buy just yet. I'll definately
make the trip north to see them.
Posted: 05/09/05 09:59am |
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Great Kevin! Good to see that you bought that Diplomat.
Now go out and enjoy it! Hope to see you down the road some time.
Posted: 05/09/05 10:05am |
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| We were impressed with their honesty. They told us a lot
of sales come from out of state buyers. They meet them at the Sacramento airport and bring them to the operation. We almost bought there but my wife vetoed the coach. We will buy there for the next rig. John and Cindy and Misty Rain (Chihuahua) Posted: 05/09/05 10:38am |
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| we got ours there too, great folks. I check thier site
weekly for my "next coach" I delt with Rob and Les, both aces in my
book. Just wish I could swing that 38ft triple slide they have up on
thier site!! Henry, Karin and the kids Posted: 05/09/05 2:08pm |
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| I inquired on their website a couple of times, and
although I haven't bought anything from them, they seemed like a class
outfit.
Ken & Jo Ann |
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| We bought our Endeavor from them last August. Tim dealt
with us, so did his brother Jon and Tim's son (can't remember his name)
took us out on a nice long and leisurely test drive. They also discouraged us from buying the extended warranty and gave us a GPS as well. We recommend them highly. Solid people with integrity. The Dunks - Terry and Steve |
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| I bought from them just last week and could not be
happier. Posted: 05/09/05 2:52pm |
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| Picked up our 05 Knight last month. They are the best!
Everything posted here is true. I think that most who buy from them
can't say enough to give them props any chance they can. Posted: 05/09/05 2:56pm |
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| Hi Although I havent bought there, I have e-mailed them on several occassions....I say just from their courteous and prompt attention to my e-mails...they have to be good. Im a checker of their Web site weekly also...dreaming of the Navigator or someother 42-45 footer hehe lol Posted: 05/09/05 11:20pm |
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| We have purchased two coaches from Tim and will be
getting the third in about 18 months. Thereis no better businessman to
deal with than Tim Demartini.
Don & Kathy Irvine |
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| Tim just replied back today to an internet inquiry on the
following; 2006 Monaco Dynasty 40' Platinum IV Special Edition Item #6425 (Quad slides). List price is $393,932.00 and he offered it through e-m for $298,000. If my math is correct, that is a nearly %25 off a 2006 Special Edition. It has $50K worth of options. Check it out on their web site. I have not reviewed why it is an SE, but that usually in car lingo says no discount as it is a one of a kind. So, with some real horse trading, who knows what final figure can be met. These guys appear to be the real mccoy.... Regards, Barry Radman Posted: 05/10/05 07:11pm |
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| From my experience with the good guys, I think the price
quoted is the price. Good for them. Posted: 05/10/05 07:17pm |
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| We have also had an enjoyable experience working with the
DeMartini staff. No pressure and honesty... what more can you ask for?
Posted: 05/10/05 09:00pm |
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| I would second everything said so far (the good stuff at
least) and as to the comments on their prices on "the used stuff" they
don't give them away but they do guarantee that you are getting what
they say you are getting and generally (at least in Grass Valley) don't
have a bunch of junk. After looking for our DP at every dealer in NO.
Cal, we found and bought in just one weekend from them. Why; because
they didn't try and B.S. us, they quoted just one price which was not
high and not low but fair and offered much needed advice on many issues.
If just one RV manufacturer would adopt their ethics and standards, they would rule the market. Posted: 05/10/05 10:27pm |
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|
RadmanGTO wrote:
 Tim just replied back today to an internet inquiry on the following; 2006 Monaco Dynasty 40' Platinum IV Special Edition Item #6425 (Quad slides). List price is $393,932.00 and he offered it through e-m for $298,000. If my math is correct, that is a nearly %25 off a 2006 Special Edition. It has $50K worth of options. Check it out on their web site. I have not reviewed why it is an SE, but that usually in car lingo says no discount as it is a one of a kind. So, with some real horse trading, who knows what final figure can be met. These guys appear to be the real mccoy.... Regards, Barry Radman When I was there last weekend, I had the opportunity to look at your "Special Edition Dynasty". After about 5 feet into the coach I grabbed my wife and got the hell out. I could tell it would spoil it for us. Interesting to note that Tim told me he bought all of the special edition Monaco's so he's cornered the market on em, so he doesnt really "have" to give that kind of a discount. Not sure what sets them apart but it was extremely nice. Posted: 05/10/05 10:51pm |
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| We bought our first coach from Demartini 2 years ago, it
is a 1998 Georgie Boy that they originaly sold to the first owner. They
couldn't have been nicer or more helpful. I had been looking for almost
2 years. I still check out their web site on a weekly basis. We have
already deceided that when we buy our next coach it will be from
Demartini. Fair and honest to deal with and with the best prices I've
seen. They have two stores, one in Grass Valley and one in Sacramento.
Posted: 05/10/05 11:48pm |
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| Forum Subject: Any dealings with DeMartini's RV? | |||
| Posted Question: I was surfing their web site and found several what could be good deals. I was wondering if any one had any type of experiences with them. Thanks; Bill Posted: 11/28/2003 8:36pm |
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| Replys: | |||
| I
found tim@demartini.com a year ago when we started looking for a
new coach. I felt that the people in Tulsa didn't know what they were doing, and we were headed for the Sacramento area soon, so found Tim via Monaco website dealers, or Holiday Rambler: dealers. Don't remember. Anyhow, after wasting time talking to dealers in Oregon, we got to the Sacramento area and decided to at least stop in and meet Tim. He had been SO good about answering e-mail, and seeming to be very open.  To make it short, we bought our current rig from him and cannot imagine doing any better, or liking a dealership any better. Deal with Tim (the owner) and there won't be commissions to be considered in pricing. Tim's brother, Jon, is terrific also--knows his stuff. DeMartini has a "store" in Sacramento, but Tim & Jon work at their store in Grass Valley, about 50 miles North of Sacramento. Tim is a big, blond, gentle bear of a man; you will like him and Jon immediately, and can TRUST them. I think Tim's first price out of the box was about 25% off MSRP. He WILL quote you on line, and they deliver anywhere in the US. I don't know how they handle a trade (away from Sacramento) since I was right there. I think demartinirv.com shows his inventory, maybe just used ones; again, I don't remember. A happy customer---Walt Benson Posted: 11/28/2003 8:55pm |
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| YES....I
have had two very good experiences with them... (1)...I bought a new 37 foot diesel pusher and got the best price and I was very happy with the DeMartini brothers,they treated me very well. (2)...3 years later I took the same coach to DeMartinis and they sold it on consignment and made me very happy camper.... I highly recommend DeMartinies to do business with.. I think they are good businessmen and very fair with their prices.. I would buy another motorhome from them in a heatrbeat. They have a large selection of new and used motorhomes.. NOTE...for those of you that live out of state, you can fly into Sacramento International airport and they will pick you up and you can drive your motorhome back home... Good Traveling to all, HARRY in Redding, California Posted: 11/28/2003 8:57pm |
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| I also
dealt with Tim and found him to be a very upfront, nice guy! I would have purchased from him but the MH he had, that we had been interested in, was not the color scheme we liked and we ended up purchasing elsewhere. GW Posted: 11/28/2003 9:56pm |
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| I'll
join the list of people with a positive experience from Tim. Almost
ordered a new coach through him but an apparent email glitch caused a
delay, and in the meantime, I ended up making a commitment through a
different dealer. Great website, fair and quick price quote. I will be
sure to check with him next time. Knight 34PDD (04') Posted: 11/28/2003 10:12pm |
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| Add me
to the list of big fans of the DeMartini brothers! I'd been driving a
very old ('84), short (26') Suncrest for 7 years that needed continuous
work but I loved the floor plan. I live near the Grass Valley lot so I
regularly dropped in to look at their rigs and they always treated me
like an important potential customer. Imagine my surprise when I found
the Holiday Rambler Traveler 29RPD model that is very much the same
floorplan I love only new and with 2 slides! It took me 4 months of
returning to look at the rig (lucky for me no one else wanted that
model) to decide to buy it and every time I went to look at it they were
gracious and never pushy...Tim made me several offers, lower each time,
and Jon acted like I was an old friend! They worked with me to replace
the standard sofa with something larger to accomodate 2 adults so my mom
and aunt can travel with me. When I took delivery from Jon just this past Wednesday he spent lots of time showing me all the wonderful features of my new rig and I'm sure he spent just as much time with me as he would have with someone who bought one of his $300-400K rigs! When I asked about the CB prep and he realized I wanted one he sent me right down to the shop (on my way out of the lot) and had one installed. Their service is terrific, they are truly wonderful guys and I would highly recommend doing business with them! And their rigs are all top-notch! Holiday Rambler 2003 Traveler RPD Nevada City, CA Posted: 11/29/2003 12:24am |
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| I've
drooled (shopped) at their Sacramento Location quite frequently over the
course of 7 weeks. I found them to be very helpful as they they were
trying to find me a used DP with the options I wanted in my price range. I ultimately didn't purchase from them but I did go in to ask them about the 'private party' coach I was interested in and they thought it was a decent deal & gave me a thumbs up. All the while not trying to discourage or point me in their direction for a sale. Very nice guys there! Posted: 11/29/2003 10:15am |
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| We found
ours on RvTrader , when I found these clean Motorhomes kept coming up in
Grass Valley, California (DeMartini's) where the hell is that? Made an
offer on I, got accepted, drove down from Seattle area. They said we
could back out if we didn't like it on site, the pictures were great
online, only had 12K miles. We bought it, they put a tow-bar setup on
our SUV and we drove home. Great people, every thing, was above board,
felt we got a goot deal and were fairly treated. Would check with them
first on the next motorhome. "Love the HR, Don't love the Ford V-10,
ordered a Banks kit,hope to love that soon . Steve & Nancy Finney Posted: 11/29/2003 10:18am |
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| I went
to DeMartini's Sacramento dealership about two years ago after going all
over the state looking at used (mostly abused) motorhomes. Found a great
34' with two slides for what I thought was a great price. I couldn't
wait for the motorhome as they wanted to detail it and have everything
checked before delivery so my wife and I came back one week later and
the salesman walked us through all the working of it and we were on our
way. Have not had any problems. They also installed three new batteries.
I would deal with them again. Posted: 11/29/2003 12:17pm |
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| We have
talked with Tim several times during the past year about MHs, but have
not been able to pull the trigger on a deal. I have been impressed with
Tim each time we have talked with him. He is always very helpful and
accommodating when we have a discussion. Posted: 11/29/2003 1:10pm |
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| Add me
to the list of supporters. Didn't buy from them because of the long
distance to their dealership but talked with Tim a few times. Always
felt like he was giving me special attention and never any pressure. If
I ever get out Sacramento way, will look him up and see if we can trade.
Tom, Carole & One old dog named Folly Posted: 11/29/2003 2:43pm |
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I bought
a used 34'DP from Tim about 2 years ago. Found them to be very straight
up. I wanted a rear veiw camera, they put one on no additional charge.
Good service at a fair price. I would buy from them again!
Nick, Norma, & "Winston" Posted: 11/29/2003 4:11pm |
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| Bought
my current 1990 Winnebago/Chieftain from them about 3.5 years ago. Same
story as most of the above. Was shopping the net for an older unit, found the Chieftain, emailed them, Tim answered immediately, I called him and he said make an offer on his site, I did and he accepted. A few days later I flew there from Friday Harbor, WA and after inspecting the coach, finding everything to be as represented and all systems working and they still do, we came to an agreement and I left with the Chieftain. We've since put about 28,000 miles on it with no regrets and done quite a few upgrades. When we're ready for another older coach we will be back to DeMartini's. They are good people to deal with. Happy travelling Roger Posted: 11/29/2003 4:53pm |
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| ok, add
us to the list. We delt with Demartini in Sac on our current ( and first
ever) RV. They were patient, and straight up on the figures. They fixed
everything on my list when I brought it back for pickup work, early, and
even buffed out some scratches that some wife, who will remain nameless,
did with trash cans. How's that for Customer Service, (thanks Johnathan!!)
Even slapped on the bilsteins for me during the service for a meager 80
bucks. they get a Munoz two thumbs up. hey just noticed "FULL MEMBER!! whoohooo! Henry, Karin and the kids Posted: 11/29/2003 7:28pm |
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| Bought
my 2000 Admiral from Demartini 3 years ago. After being yanked around by
several other dealers my wife and I settled on a 32 ft Admiral or so I
thought. We went up to Grass Valley on a Saturday just to sign the docs.
When we got there we started to vasellate between two other units. Nate
our salesman was very patient, about 3 hours worth. We never felt
pressured and the same deal we negotiated on the 32ft unit was honoured
on the 34Ft we settled on. When our motorhome was broken into. Demartini ordered a replacement window and drop shiped it to me at cost. They are a joy to work with and are worth any extra money they would ask for. But their pricing is real competative so you will not pay more to be treated right. Posted: 11/30/2003 10:37pm |
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| Bill &
Linda, Wow, I can't believe how many positive comments you've received on thi stopic! Maybe this dealer should be sent a copy of this thread. It's always nice to know your appreciated for doing things right. JAMIE, DEB & JASON Posted: 11/30/2003 10:48pm |
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| I
purchased a new cayman from Tim DeMartini last May and have nothing but
good things to say about him, his company and the attention to
detail. Seems to be a good solid comapny with competitive deals. good
luck Posted: 2/2/2004 8:38am |
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| One more
for Demartini! You will never find a more honest and helpful businessman
than Tim Demartini. We bought our Endeavor sight unseen and Tin and his
family have been great! Don Don Irvine Posted: 2/2/2004 10:46am |
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| We just
bought our 2004 42' Dynasty in December from Tim and couldn't say enough
good things to say about the deal. Only two items on the on the PDI!
They obviously did a pretty through prep job on my coach. Steve Posted: 2/2/2004 3:57pm |
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| Bought
my '99 Georgie Boy from De Martini and never had to take it back for any
fix up, but I liked the way they operate and would go back again if I
were in the market for a new rig.
Posted: 2/2/2004 9:59pm |
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| Other Postings on DeMartini RV Sales | |||
| Thank
you, to all of you that responded to my question about DeMartini RV
sales. We are now the owners of a 2005 Monaco Diplomat DST 40' bath &
half, triple slide. They were easy to deal with and held true to their
word about the deal. They were $30,000 below our local dealer. The coach
was delivered to our home in MS. and they picked up our other coach to
take back to CA. The deal was made by telephone and internet. Tim and
Jon were a pleasure to work with. Planning a trip in 2 weeks, wish us luck on our shake down trip in the new coach. Gary,Tommie & Bear Posted on Open Roads Forum: 1/25/2005 10:38pm |
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|
DeMartini RV Sales,
We just want to let you know how satisfied we are with the DeMartini Team. We first heard about your firm at a Monaco Rally in West Salem, Wisconsin. Our motor home friends, the Stechers from Minnesota had referred us to your web site, stating that they had purchased their 2003 Monaco Camelot from you. They informed us as to how pleased they were with the transaction as well as the savings. Upon returning from the rally, I contacted you via the web and was in touch with Tim immediately. Within a week we took delivery of a new 2004 Camelot that came right off the assembly line that was delivered to our door, with all of the options that we requested and with several thousand dollars savings. The driver picked up our 1998 Monaco Windsor and headed for California. As the saying goes "We are HAPPY Campers."
Steve and Carol Stevenson
Richland Center, WI
Email sent on 7/29/04 |
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| I
purchased a new Cayman last May (36PBD) and have put just over 9500 miles
on it with no major problems. DeMartini RV in Grass Valley, CA was very
competitive from a pricing stand point and has been super with the small
service questions I have had. I live in NH and found their prices
significantly better than anything I could get on the east coast. Give Tim
DeMartini a call and see what he can do for you....the dealership handles
both HR and Monaco. Good luck
Posted on Open Roads Forum: 2/8/2004 6:38pm |
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| Try
Demartini's in Grass Valley, CA. We bought our MH there and it was
delivered free. Look at where we live. You should be able to get 25 to 30%
off the MSRP. Mike & Renate Gilliland Gales Ferry, CT Posted: 2/18/2004 11:15am |
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| WE also
purchased our new coach from Demartinis in Grassvalley. Great to work with
and had the best price. Dave, Jamie & 4 Kids Posted: 2/18/2004 1:42pm |
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| We have
been very pleased with Monaco warranty and after warranty service and feel
they put out a quality product and stand behind it. We bought it from Tim
Demartini at demartini.com and have never met a more honest and helpful
person. We tow a Honda CRV and it has had no problems. Life just doesn't get much better! Good luck and enjoy the search! Don Don Irvine Posted: 2/15/2004 11:38am |
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| I am
ready to purchase my third Monaco product and have had good luck with
the product. Before you buy anything give Tim or Nate a call at
DeMartini RV in Grass Valley, CA; they handle both HR and Monaco
products and are very, very fair and competitive to deal with. You can
find them onthe web. Posted: 2/24/2004 5:42pm |
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| We have
a 2001 Holiday Rambler Endeavor 34 and Monaco has been incredible. We
are going to trade in the next couple months and will either get a
Diplomat or another Endeavor. We will buy from Tim Demartini. Great
prices, delivers nationwide and the most honest and reputable
businessman we have ever met. Take a look at demartini.com Don Irvine Posted: 2/23/2004 10:44am |
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|
Demartini RV in Grass Valley, CA is great. Give Tim DeMartini a call or
visit thier web site for some super deals. i have purchased 2 Monaco's
from him and have been very satisfied.
Posted: 2/11/2004 3:13pm |
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| Before
you buy give Tim DeMartini a call at Demartini Rv in Grass Valley, CA, I
have purchased to Monaco products from him and he has been great. Very
competitive with his pricing. I do not work for him just like to support
good people and companies. Good luck
Posted: 2/11/2004 4:55am |
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| We
purchased a 30ft Admiral from Demartini in Sacramento. With the 3.99%
factory financing we got alot of coach for the money. They sell them for
69K, and when you factor in the rate, you get about 5K more spending
cash over a 15yr period. Demartini was great, no pressure or hassles. We
love the Admiral, it has two slides, basement storage, and the quality
overall is great. good luck! Henry, Karin and the kids total RV newbies!! 2003 HR Admiral SE 30PDD "QME4LVN" 97 fatboy (future toad Posted: 2/9/2004 11:08pm |
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| If you
select the Monaco, you will do yourself well by contacting DeMartini RV
sales in Sacramento. If you do a search on DeMartini, you will find many
happy customers on this forum. www.demartini.com The process can actually be enjoyable with the right dealer... Monaco Diplomat 40PDQ Wife, 3 kids (and their friends), 2 tiny dogs Ford Explorer Toad Toy hauler w/dirt bikes Posted: 2/9/2004 9:08am |
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| Monaco
or Holiday Rambler call Tim Demartini at Demartini.com. We bought our
endeavor from him, long distance sight unseen. He gave a fair price and
has been there for every possible need since the sale. I have never
heard any customer with any complaint about this dealership! Don Irvine Posted: 2/9/2004 9:42am |
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| I would
add a third on Tim DeMartini even though we didn't end up buying a coach
from him. Tim and his staff are top notch and the least pushy RV sales
people I've ever met. I first met Tim in 2000 at a RV show in Pleasanton, CA. Instead of being out trying to drum up business handing out things and being a pain, he was kicked back in a reclining chair discussing the weather and current events with passers by. RJ Posted: 2/9/2004 9:48am |
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| I
purchased a new Cayman last May (36PBD) and have put just over 9500
miles on it with no major problems. DeMartini RV in Grass Valley, CA was
very competitive from a pricing stand point and has been super with the
small service questions I have had. I live in NH and found their prices
significantly better than anything I could get on the east coast. Give
Tim DeMartini a call and see what he can do for you....the dealership
handles both HR and Monaco. Good luck
Posted: 2/8/2004 6:38pm |
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| I have
not done any business with Giant, because I did not find them anywhere
near as competitive and accomadating as DeMartini RV in Grass Valley,
CA. I am in the process of buying my second Monaco product from
DeMartini in less than a year! Tim DeMartini is extremely professional,
great to deal with, and the dealership offers great "over the phone"
service tips; I am in New Hampshire with no Monaco dealer close by so it
is real nice to just call their 800 number and have Brad in service walk
me thru any problems I might be having. Give Tim a call or sent him and
e-mail he will get right back to you; not sure when the guy sleeps! Posted: 2/4/2004 7:36pm |
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| Only had
two items which were fixed right away. Very happy with DeMartini RV Roaddog4040 Posted: 2/4/2004 3:34pm |
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