Tim,

   We want to thank you again for the great experience we had buying our new Endeavor. All of the people we dealt with went way beyond our expectations. Jay was always right there to answer any questions we had. Jon was very good at explaining all the paper work we had to fill out and Lloyd was great showing and telling us about the area on our way to Reno.  The whole atmosphere at DeMartini RV was just like one big family.  Thanks for taking the time to help me get my laptop set up so I could use it  and for letting us stay there with our motorhome.  We had a nice trip home and hope to enjoy the Endeavor for many years to come.

     It looks like Pat has said it all.  The pull down shades came yesterday so will have them put on next Wed..  Thank you very much.  It's going in to the neighbors garage in 2 weeks so I can start polishing on this one.  I talked to Mr. King who bought our coach. He is very pleased with it.  Thank you again.

Jim and Pat
 

 We couldn’t be more pleased with the outstanding service provided by Kevin and his team. Kevin took the time, when we picked up the coach, to go over all of the repairs. Since the front slide had had four failures in the eight months we owned the coach, we were quite concerned about it’s operation. Kevin had us operate the slide, explained that they had cleaned and lubricated the mechanisms, and assured us the slide was now working properly. He went on to explain the problem they had found and fixed with the front air conditioner, and then said that they had noticed the coach leaning after it was parked for a period of time. He said that they had found and repaired an air leak that was causing this. This particular problem I hadn’t even mentioned when the coach was brought in because I had had this looked at both at Monaco, Harrisburg and our local service center and neither could find a problem. I assumed this was one we would need to live with, and having it resolved was a pleasant surprise.

Our hats off to Kevin and his team for some outstanding service, they deserve a big pat on the back and Thank You for their efforts.

We sincerely hope that you and your team can weather the current economic challenges and can continue as the outstanding dealer we feel you are.

Sincerely,

Pat/John Curcija

Last week my wife and I took delivery of a 2009 Camelot 40QDP at your Grass Valley dealership.  We could go on and on about the quality of our new coach but I would rather talk about the quality of the people involved in the process.

First there is Jay Griffin.  We first met Jay at an RV show about a year ago.  Jay spent a great deal of time talking to us about the product and rv'ing in general as we are newbies to the lifestyle.  We then e-mailed Jay prior to the big show in Pleasanton earlier this year.  Jay made arrangements for us to get complementary tickets for the show.  Again he spent a great deal of time with us going over details of the Camelot line as well as available financing, etc. 

Last month we made the decision to purchase our dream coach.  After numerous phone calls and e-mails back and forth, we had an appointment to meet with Jay at the dealership.  Jay even arranged for a complimentary hotel room for us since we live quite a distance from Grass Valley.  We arrived at the dealership and spent the rest of the day going over the features of various models and taking a test drive.  Once we made the decision to purchase it, Jay got the ball rolling with credit applications, insurance information, etc., etc. 

Jay then introduced us to Steve Baldwin in the parts department.  Steve discussed various satellite systems with us as well as the pros and cons of various towing systems for our tow-behind.   Once the decisions were made, Steve was instrumental in making sure that the extra equipment we ordered was installed before we picked our coach up the following week.

Then there is Mike.  When we picked up our coach the following week, Mike spent plenty of time discussing the satellite system that he installed for us. 

Throughout our contact with each of these guys, they all gave us their cell phone numbers and urged us to call them if we had any questions or concerns with any of our equipment.  These guys are the epitome of professionalism and you are very fortunate to have them on your staff.  Judging by the quality of the people we have dealt with, its no wonder your company is so successful.

Thank you,

Mike & Kasey Venning
Napa, CA

Mr. Tim DeMartini,

First off, we would like to say thank you, for bringing to the public an RV Dealership that really does show integrity, and professionalism.

We had almost given up. We have traveled to other dealerships; Grass Valley, Sacramento, San Jose, Gilroy, Modesto, Turlock, and many more over the two past years. We have purchased a 5th Wheel, Class A Motor Homes, over the years. We have dealt mainly with the well known names in the field.  Most of the time the sales force were courteous, but, not always well informed on the unit of interest to us. Then the visit with the finance director, again some were knowledgeable, but, not always people savvy.

After you made your purchase, the sales man left, and you were on your own.  Then the dread of going to the Maintenance Shop for check-ups or repairs.  If you were on warranty, then your work was the last done, as the dealer would do cash jobs first, as he would not have to wait for his money. One time we waited over 2 months for our unit to be returned. So, as the story goes they had ya.....

Here is our story about DeMartini; We found you folks on the web. We made a trip to Sacramento, and were met a fellow by the name of Les. No pressure, we were asked what we were looking for and then shown what was available in our price range. Les, even left us alone for a time and then came back and ask if we had any questions? Didn't really find anything at that time, but Les suggested that we go on up to Grass Valley and talk with a fellow by the name of John. So we did.

Again we were shown what was available, and John was very well informed of what was in the inventory in Grass Valley, and what was coming into inventory in Sacramento.  John advised us of a unit he felt would meet our needs, and was within our price range, back in Sacramento. So, he called Les, and had the unit picked that very day, and we went back to Sacramento and found the unit that we were looking for. Thank you John and Les.

Another outstanding thing that was observed, in each used vehicle that we went into was, so clean, even the upholstery, window trimmings, etc. No other dealer has the cleaning staff that De Martini does. They really do shine.

Les, our salesman, was very friendly, courteous, and assured us that he would be involved with us even after the sale.  If we had any challenges, or questions, feel free to call him.  Another WOW!  Rodney, the Finance Manger was also, courteous, and explained things well, and was always upfront about the purchase of the unit.

We sincerely, thank all of the team that was involved in the search and purchase of out new Diesel Pusher.  You can be assured that we will tell all of our friends, and anyone we can about you folks.

Teamwork in action is what your motto should be. Thank you taking pride in your work.

Sincerely,

Kenneth & Mary Bennett,

Patterson CA

Email sent on 11/11/07

Mr. Tim DeMartini                                                                                        December 11, 2006

DeMartini RV
 

Mr. Demartini:

Last September, my wife, Nancy, and I had the pleasure of purchasing a 2007 Endeavor from Mr. Rod Martin.  This was our first motorhome and your staff took the extra steps to ensure we had the prerequisite knowledge and driving skills to make it safely home to Illinois.  Both Rod and Mr. Tim Rhodes took time out of their busy schedules to ride with us to make sure we understood the meaning of wide right turns.  The three days we spent at the dealership experiencing the delivery process and their tremendous customer service is enough to warrant this letter, but our subsequent visit to the dealership for service mandates that I write about our experience.

Approximately 9 days after arriving back home with our Endeavor, we launched out to Florida for a family reunion and general tour of the southeast.  After 6 weeks on the road covering 3000+ miles, we limped into Wakarusa with a full page of issues from our shakedown cruise including no headlights and a funky electrical system (i.e. coach is signaling a right turn and toad is signaling a left turn).  I had given Tim Rhodes a call a few days prior to arriving but failed to mention the magnitude or number of problems we had.  My wife and I were discussing various plans of action based on the fact that we needed to be back home very soon and the obvious time that would be needed to solve all the coach problems.  We arrived Thurs afternoon and the crew of Tim Rhodes, Brian Bovont and Scott Davidson started Fri morning working on the problems.  Our expectations at best were that the headlights would be fixed and we would either return later for the other issues or leave the coach and pick it up when we could (we have a very busy winter planned at home). 

To our surprise and delight, Tim, Brian and Scott addressed and fixed every problem on our punch list, requiring them to work on the coach Sat morning so we could be home by Sat evening.

To say our expectations of your dealership on the purchase and service of the Endeavor was met is a serious understatement.   I had read many laudatory comments about your dealership online and that was one of the reasons I purchased the Endeavor from your dealership.  We are pleased with our decision to do so and will share that with our friends.  Our thanks to all of your folks in Wakarusa and our wishes for a happy and prosperous holiday season. 

Regards,

Lloyd & Nancy Prevett 

Email sent on 12/11/06

I recently bought an RV from DeMartini RV sales and was very satisfied with my purchase.  I am even more satisfied now, then when I left the sales lot.

Previously, I had been overseas for 7 years.  Returning to the States, I was cautious about sales people, especially car lots when I was referred to DeMartini.  After all, it's a jungle out there.  Jay and Nate seemed to have sensed my apprehension and recommended that I do some Internet research on their company's reputation before making any decision towards a purchase.  But then Jay said two things that immediately put me at ease.  He said, 1)  We don't work on commission here.  All of our sales staff are on salary so we have nothing to gain on each sale, and 2)  We have to run an honest business because we have to live in this town.

Shortly after that, I bought a Jeep Wrangler from a dealer in Fairfield and felt like I was barraged by every high-pressure sales tactic in the book.  The Fairfield dealer made me really appreciate the folks at DeMartini.  It's great to see a business working on a good reputation instead of working on a commission.

Many Thanks,

John

Ron, we asked for prices on several of your coaches--the Sunrise was one of them. 

Remember us--we bought the 34 ft. HR Admiral Tuesday, 5/30.  We just wanted to say what a pleasant surprise it was dealing with you guys.  Everything was so easy--we got what we thought was a good price, but most important of all, not having to haggle or play games.  You and Loren took care of everything.  We both agree, it was worth driving to Indiana on those horrible roads.  Everyone we came in contact with at your dealership was outgoing and friendly.  Such a huge difference from some we met at the three dealerships we tried to buy from here in Atlanta metro area.  Even your service guys were friendly and outgoing. 

We've already talked to three friends who came over to look at our new coach about checking out your web site. 

We took our time driving back to Georgia--got in around 6 p.m. yesterday.  Husband almost "wiped out" the driver's side on our fence getting it in yard.  Luckily, he was able to move away without putting scratch on it.  Most important of all, it fits in yard and we can close and lock fence.  Husband worried all the way home that it wouldn't fit. 

We appreciate all your help in making the process so easy.  Other dealerships should take lessons from you guys. 

Eleanor Elder
Email sent on 6/02/06

Tim,

Let me start by saying that you have the most polite salesman that I have ever dealt with. We started looking for a newer motorhome last spring and that is when we meet Les. Over a period of a few months les kept looking and so did we. In November we found what we wanted a 97 southwind with slide and 35 feet Les made it happen for us. We are still waiting for a couple of parts to come in so we can finish up but I feel your organization is doing an outstanding job and we will wait for the manufacture to ship the parts. When they come in I feel Carol will treat us as well as Les and Rodney already have. It is a real pleasure to do business with an organization like yours.

 Ps We sent a friend to you and they are as happy as we are.

Jim and Terrie Kitchen
Email sent on 2/1/06

Demartini's,

We purchased a coach from Demartini's in Sacramento a couple of months ago.  We visited many other dealers and we were frustrated, until we met Bob.  We would like to share our experience with your company. 

Our salesman was Bob.  His personality is dynamic.  He was an absolute pleasure to do business with.  We never felt any pressure from him to buy.  He knows a lot about the coaches that he's selling.  We've called him several times for advice and opinions concerning our coach.  He always first has something nice to say and then answers my questions.  We think Bob is great.

We also had the pleasure to work with Rodney.  Our paper work went very smoothly with him.  He gave us a great deal.  He has also taken several calls from us and has helped us out every time.     

Their honesty and their willing to help us out is very much appreciated.  They even stayed late for us one evening.

We had the best experience with your company.  These two men down at your Sacramento Office are wonderful.  We will definitely tell our friends and family that the place to go is Demartini's.

Our 2006 Monaco Diplomat is a blast.  We love it!!

Thank you ---Greg and Laura Tubbs
Email sent on 1/10/06

On 30 June, 2004 our 2001 Endeavor, 40 foot pusher was burnt to the ground (along with 12 others) while in storage here in Southern California. Luckily we had the best insurance available, GMAC. We were told that we had full replacement coverage and GMAC asked us to shop around for a new 05 with the colors and floor plan we liked.

Eva and I put the miles on in the car and went to five Endeavor and Diplomat dealers (are we stuck on Monaco?) from San Diego to Riverside. The sales people were reluctant and hesitant that we would really get full replacement (insurance deal) and all wanted $ now, to hold it...you know the story. Our Ins. company told us to not make any deals or put and money down, just inform them on the unit we like and the dealership location. We were able to view many coaches and narrowed the search down to our #1 and #2.

Three weeks later, Tim DeMartini called us at home. The buyers for GMAC are impressed with previous transactions with DeMartini. Tim asked of our desires and informed us that he had an 05 Limited Edition, in silver and black with Windsor interior and sent website photos. We were in the car two days later, a 950 mile round trip drive to Grass Valley and we were welcomed by Tim. Coach was beautiful, late at night now, spent the night, and the next day, we decided this was the one.   

Tim recorded all of the components that were on our 01 that were not on the 05 (not many, sat. dome, solar, and tow bar set up) and he said that he will work with the Insurance company. We headed home that day. A week later,  our Insurance company called and said that the coach is ours. We drove back up to Grass Valley, everything was in place and I must say; with superior workmanship on the installations. It was ours, we were hooked-up and on the road in three hours, only 32 days elapsed since the fire... 

We are not rookies, this is our 7th motor home and we had the most pleasant experience, ever, with DeMartini. Jon made the paperwork-thing smooth, Timothy was great on the walk through and a special thanks to Tim for the matching leather recliner, ottoman and computer desk/corian top. You went above and beyond.

Sincerely,

Gary and Eva Davidson
Port Hueneme, CA

Tim, As I mentioned before my wipers had stopped on my last trip just before we arrived home. I called your service dept. and service adviser put me in touch with Kevin, he immediately contacted MONACO and Barry, Kevin and I had a conference call. They then emailed be a picture and we determined what was clunking causing the wiper linkage to bind....I made a small adjustment and noise is gone and I ran wipers for 10 minuets and all appears OK.  This is the second time I called your dealership with a problem and both times you and your employees went above and beyond to help me fix both of the problems on the spot. I realize it would be much easier to advise me to contact MONACO and wait to be repaired...but your level of customer service made my issues easy to deal with. As you know I go out of my way to recommend DeMartini RV for sales, and now you can rest assured I will promote your customers service after the sale as #1.

John Volz

Email sent on 5/5/05

Hello Nate,

      We just wanted to drop you a note and say how pleased we are with our new coach. It arrived on time today and everything was in order as we expected. We've been outside playing in it since we got home. The delivery drivers were very polite and informative. They called everyday of the trip to let us know where they were and update us on their expected arrival time. We have been very pleased with this transaction and would definitely shop with you in the future. We appreciate you getting us the oven from the factory and the install looks great. Hope we can get out there to California to stop by and meet face to face. thanks again for everything.

Thanks,

Kevin and Kristy